Effective Date: [Insert Date]
At DealBay.sbs, your satisfaction is our priority. If you are not completely happy with your skincare purchase, we offer a clear and fair refund process to support you:
1. Returns Eligibility
You may request a refund if one of the following conditions applies:
- The product received is damaged, defective, or expired.
- An incorrect item or variant was delivered.
- The item is unused, sealed, and in its original packaging.
- The request is made within 7 days of delivery.
2. Non-Refundable Products
We do not accept returns or issue refunds for the following:
- Opened, used, or partially consumed skincare products (hygiene reasons).
- Products without original seals or packaging.
- Clearance, final-sale, or heavily discounted items.
- Products purchased more than 7 days prior to the return request.
3. How to Request a Refund
To initiate a return:
- Email us at support@dealbay.sbs with your Order ID and reason for return.
- Attach clear photos of the product and packaging (if applicable).
- We will review and respond within 24–48 hours.
- If approved, we’ll provide instructions and the return address.
4. Refund Processing
- Once your return is received and inspected, you will be notified of approval or rejection.
- If approved, refunds are processed within 5–7 business days through your original payment method.
- Shipping charges are non‑refundable unless the return is due to an error on our part.
5. Damaged or Incorrect Items
If your skincare product arrives damaged, faulty, or is the wrong item:
- Contact us within 48 hours of receiving the order.
- Provide clear photos of the issue and packaging.
- We will arrange free replacement or full refund, depending on your preference and stock availability.
6. Late or Missing Refunds
If you haven’t received your refund:
- First, check your bank account or card statement.
- Then, contact your payment provider—it may take additional time to reflect.
- If issues persist, please email us at support@dealbay.sbs for assistance.